Personal Data Protection Policy

1.1. Debbie Soh Education Sdn Bhd takes its responsibilities under applicable privacy laws and regulations (“Privacy Laws”) seriously and is committed to respecting the privacy rights and concerns of our users, subscribers, and job applicants. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy is designed to assist you in understanding how we collect, use, disclose, and/or process data you have provided to us and/or possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.

1.2. Personal Data means data, whether true or not, about an individual who can be identified from the data, or from that data and other information to which an organization is likely to have access. Common examples of personal data could include personal information, contact information, additional information, and payment information.

• Personal information to establish your identity and background, such as your full name, identity card number, and nationality
• Contact information such as billing address, telephone number, mobile phone number, and email address.
• Additional information such as guardian(s) full name, identity card number, and mobile phone number.
• Payment information such as your bank account information, including the account’s name, card number, billing address, expiry date, and other bank account details.

1.3. By visiting or accessing the Site and/or by submitting an application for employment, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT SUBMIT AN APPLICATION FOR EMPLOYMENT OR SUBSCRIPTION TO OUR CLASSES, AUTHORIZE ANY THIRD PARTIES TO SUBMIT SUCH INFORMATION ON YOUR BEHALF, VISIT AND/OR ACCESS THE SITE OR OTHERWISE PROVIDE YOUR PERSONAL DATA TO US. If we change our Privacy Policy, we will notify you of those changes including by posting those changes or the amended Privacy Policy on our Site. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Site and other interaction with us in relation to any prospective subscription to our classes or educational packages or employment shall constitute your acknowledgment and acceptance of the change made to this Privacy Policy.

1.4. Any personal information that is collected in relation to your subscription, purchase, application, or via our Site is covered by the Privacy Policy in effect at the time such information is collected. We may revise the Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of those changes by posting them on the Site and/or by sending you an email or other hen those changes are effective.

How do we collect your personal data?

2.1. We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):

• Registration/subscription for our services (such as joining our classes, and purchasing our educational content)
• Contact by phone call or messages (such as when contacting us for any inquiries, complaints, comments, or feedback, we may keep a record of that correspondence).
• Participating in surveys, questionnaires, competitions, contests, offers, or promotions done internally or via an appointed third party.
• Visit or browse our website.
• Interaction with us via social media or interactive applications, including but not limited to Facebook, Twitter, Instagram, and YouTube.
• From such other sources where you have given

How do we use the information you provide us?

3.1. You agree that we may use your personal data where permitted by applicable law and for the following purposes:

• To verify your identity.
• To manage and maintain your account or subscription with us.
• To notify you concerning the benefits and changes of services.
• To provide and improve our services to you, including fulfilling audit requirements, billing for services, and facilitating payments.
• To carry out your instructions or respond to any inquiries, complaints, comments, or feedback you have submitted to us.
• To protect or enforce our rights to recover any debt owing to us.
• To compile information for analysis and in reports for relevant regulatory authorities.
• To transfer or assign our rights, interests, and obligations under your agreements with us.
• To update, consolidate and improve the accuracy of our records.
• To administer competitions, contests, offers, or promotions.
• To produce data, reports, and statistics which have been anonymized or aggregated in a manner that does not identify you as an individual.
• To conduct research for analytical purposes, including but not limited to data mining and analysis of your transactions with us.
• To assess financial and insurance risks.
• To conduct surveys and provide you with information from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To engage in business transactions in respect of services to be offered and provided to you.
• To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines, or industry codes that apply to us.
• For internal management of the services being provided to you.
• To maintain records required for security, claims, or other legal purposes.
• To provide training for our staff.
• To conduct marketing and information technology activities (for instance, market research).
• To persons identified as you or your authorized representative(s) pursuant to the relevant transaction or enquiry.
• To third parties with whom we have contracted to provide services to us for any of the purposes described above. We disclose your personal data to third parties, and we shall ensure that such data is used only to provide services to us.
• For any other purposes required or permitted by any law, regulations, guidelines, and/or relevant regulatory authorities.

Do we disclose the information we collect to outside parties?

4.1. In conducting our business or in considering your subscription/employment application, we will/may need to disclose your personal data to (without limitation):

• In connection with business transactions;
• Government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to legal claims or legal processes, protect our rights and/or the rights of other third parties, and/or prevent or address any activity we consider unlawful, unethical or legally actionable; and
• Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data.

Incomplete Personal Data

5.1. It is compulsory to provide your personal data as required to enable us to process your application for our services. Should you fail to provide complete and obligatory personal data, we may not be able to proceed with your application/subscription/purchase or provide you with our services.

How can you withdraw consent, request access to, or correct the information you have provided to us?

6.1. You may withdraw your consent for the collection, use, and/or disclosure of your personal data in our possession or under our control by sending an email to [email protected]. However, your withdrawal of consent may mean that we will not be able to continue assession your application as well as any information provided by you to us.
6.2. We may periodically send you emails or messages that directly promote our services. You may opt-out by ‘unsubscribe’ instructions provided in the email you receive or send WhatsApp message to our contact number stated on the website.
6.3. Debbie Soh Education will retain your personal data for the duration of your relationship with us, for such period as may be necessary to protect the interest of Debbie Soh Education Sdn Bhd or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by Debbie Soh Education Sdn Bhd or its subsidiaries’ relevant policies.

Will we transfer your information overseas?

7.1. Your personal data and/or information may be transferred to, stored, or processed outside of your country if any of our service providers or business partners are involved in providing part of the services located outside of Malaysia. We will transfer your information overseas in accordance with Privacy Laws.

Your consent

8.1. By submitting your personal data, you consent to use the personal data as set out in this Privacy Policy. Continued use of the service will signify that you agree to any such changes.

Questions or concerns? Contact us.

9.1. If you have any questions or concerns about our privacy practices, we welcome you to contact us by email: [email protected]
9.2. Please include your name, contact information, and the nature of your request so that we can appropriately respond to your communication.